24 June 2026 - 24 June 2026 | Events
Reimagining referral management - Bedfordshire Hospitals Story
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From referral pressure to pathway visibility
Hear directly from Bedfordshire Hospitals NHS Foundation Trust.
Referral management continues to place significant pressure on NHS teams, with growing demand, manual administration, limited pathway visibility and ongoing pressure around Referral-to-Treatment performance.
In this NHS-led briefing Bedfordshire Hospitals NHS Foundation Trust, shares the Trust’s experience of changing the way referrals are managed across its services.
Walking through the challenges Bedfordshire faced, the approach taken to redesign its processes, how LEO by Mizaic was implemented, and the early operational benefits now being seen across the referral pathway.
What the session covers
The recording explores:
How digital referrals were still creating manual processes behind the scenes
The impact of printing, scanning, physical handoffs and limited referral visibility
How existing pathways were mapped before introducing change
The phased rollout of LEO across different specialties
How clinicians can now access and triage referrals digitally
Improvements in pathway oversight and bottleneck visibility
The Trust’s future direction, including wider rollout and Single Point of Access ambitions
The session also includes a Q&A with Bedfordshire Hospitals and the Mizaic team, covering practical considerations around implementation, adoption, integration and future capability.
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