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60 seconds with… Sophie Tibbott

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Here at Mizaic, our team of experts are the heartbeat of everything we do. They are what make the digital transformation projects for the country’s NHS Trusts possible, and many of them have learned — and first-hand — experience within the healthcare sector.

We want you to get the chance to meet the talented and passionate group of people behind the scenes, which is why we’ve launched this employee Q&A series.

Next up, it’s Sophie Tibbott, our training and implementation specialist.

1. What does a typical day in your role look like?

The great thing about my job is that every day is different. One day I could be travelling to a live site to support and train customers or hosting workshops remotely. In these sessions, I ensure that go-live is running smoothly — supporting clinicians and admin staff in not only using a new system but also adopting a new workflow.

I am usually booked up with a range of training sessions, such as 1:1 clinician or system administrator training or new feature demos. I also create and maintain internal learning material — ensuring all new release info is included — pull together customer information to plan for upcoming go lives, and liaise directly with various members of our customers’ project teams to discuss implementation and training. The variety keeps me on my toes!

2. Tell us about one of your favourite projects that you’ve worked on:

My favourite project since working at Mizaic has to be the Northampton roll-out. It was one of the first sites I visited and the team were all very competent, friendly, and the project was well organised.

3. How is Mizaic and/or your role helping to revolutionise the healthcare industry?

I feel that at Mizaic, we really pride ourselves on providing the best possible experience for our customers. Clinicians are at the heart of what we do and we strive to make sure that they have an EDMS that works for them — this really makes us stand out in the industry.

4. What’s your favourite feature of MediViewer and why?

My favourite feature has to be the Text Search function within the patient record.

It uses OCR technology to filter down documents by keywords or phrases, allowing clinical staff to quickly find key information. Clinicians can search their own name, for example, and find letters that they dictated in an instant!

5. If you could be Secretary of State for Health for a day, what policies would you implement?

I would implement a policy to ensure that technology in the NHS is well funded.

Moving into the digital age of the NHS, there are requirements for more hardware, faster and more reliable WiFi to make frontline staff's lives easier and patient care more efficient. There should also be routine workshops to ensure that staff feel confident using technology to access patient records.

6. What’s one EDMS myth you hear that you want to debunk?

A lot of people only see the system. There is a lot of work that goes into understanding existing processes, agreeing future states and Standard Operating Procedures (SOPs) so that workflows aren't completely disrupted.

Prior to implementation, key documents are collected and Smart Indexing rules are set up so that documents are titled correctly and are filterable. They are just a couple of examples, but I feel that this aspect of work can sometimes be overlooked by the end user.

7. What’s the one HealthTech acronym you find yourself explaining the most — and what does it stand for?

I use the term OCR on a frequent basis which stands for Optical Character Recognition. It is what picks up all of the words, numbers, and symbols on a document and is what the text search function uses to filter documents.

8. What’s the best piece of career advice you have been given?

Be curious and ask lots of questions. When you're in a room with people from different career paths and backgrounds, there is so much opportunity for learning and growth. Seek out feedback and always reflect with people about what is great and what could be better.

9. If one of your colleagues could win an award (work or ‘fun’) who would it be and why?

I would nominate my manager — and Mizaic’s transformation lead — Siobhan Whitney for being friendly, personable, and always making people feel welcome and comfortable.

10. If you could only have three apps on a smartphone, which would you pick?

This is a really tough one but I would probably pick maps — because I am constantly on the move and wouldn't get anywhere without it —TikTok, as it’s great for learning and entertainment, and the photo app. I’m always taking pictures of my friends, meals out, or nature and I love to look back on the memories I've made.

To find out more about the Mizaic story, or get in touch about how we can help with your EDMS project, please contact us by emailing or calling 0203 790 7901.

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